Telecom companies provide a large portfolio of services including Internet,
digital telephony, digital television, mobile products, etc. to retail
customers and businesses. They primarily communicate with their
customers through documents. Telecom companies send a
variety of documents including invoices, notices, contracts, campaigns,
The complexity in creating personalized documents from extensive product
catalogs poses unique challenges to telecom businesses. Some of the telecom
companies serve customers across the globe.
Hence telecom businesses require a solution that
Auto-generate customer documents from a large product and solutions
Produce personalized documents in many language versions all at once
It’s imperative to provide
documents in the customer’s own language. While some customers may prefer receiving documents in the mail,
some would prefer email attachments. Some others would like you to send an
SMS/text message as well. So customer communication could be through
Ideal Solution for Telecom documents automation
To address the above requirements, the solution should
Support a large number of templates and sub-templates
Supports easy creation and maintenance of document templates by business
users. Without this, production of the material needed for rolling out new
offers becomes slow and error-prone
Support for dynamic insertion of sub-template for each product/solution
REST API for creating the documents from within the IT stack
Allows configuration of complex business rules for personalization right
inside the template
Delivery of documents through multiple channels including mail, SMS,
print, E-Sign, and document management systems
EDocGen Telecom Software
It supports the generation of documents on-demand, batch, and
interactive. It automates document creation from various data-sources
including applications, databases, and structured data. It also allows
document distribution through the Omnichannel approach.
Batch generation: It generates thousands of documents in a few
seconds. Integrate it with the database, CRM and other applications to
generate thousands of documents on the click of a button. EDocGen is API first
product and offers a well-developed REST API for integration.
On-demand generation: Provide documents to your customers with what they
want, when they want it, and how they want it. You could even trigger it
based on certain activities in the customer journey or connect it with your
Interactive generation: The system auto-creates fillable forms from
templates. These forms offer simplified data input with a wizard to guide
the user along with inbuilt data validations. This is particularly useful
for the creation of one-off documents such as Product Manuals, Operation
Guides, Product Descriptions, etc.
Omnichannel delivery improves customer satisfaction by delivering through
channels customers prefer. EDocGen allows you to distribute generated
documents through print, e-mail, SMS. You can also send them for E-Sign or
to document management systems(DMS) for archival.
Benefits of telecom software
Cross-sell/Up-Sell: The document generation provides unprecedented
opportunities to telecom and telecommunications companies. They can create
personalized up-sell and cross-sell offers by dynamically include offer
information in the documents.
Save Time and Money: It takes less time and fewer people to create and send
documents. Production of documents becomes easier and more resource-efficient.
Compliance: All the templates are version controlled with the proper right
management. Only authorized users can upload/edit templates. You can be
sure that everybody is using the right template every time.
Customer is the multi-billion dollar Fortune 500 telecom company. It uses EDocGen to
produce their customer-facing Operation Guides. The solution is chosen for
the following USPs.
DIY system for business users: Business users can create edit existing
templates in MSWord/PDF editors. The system auto-creates fillable forms
from templates, without needing any development efforts. Users fill these
forms to create Word and PDF documents.
Modular document creation: The final document can be built from
multiple sub-templates, one for each product. The sub-templates are
dynamically included based on business rules
Drafts: Since the documents are huge, users have an option to save
partially filled documents as drafts. They can revisit them later and
publish after filling all mandatory fields
REST API: Integrates to Outlook, SharePoint, Active directory
The solution deployed to run as intranet application working on top of the
KM system. It integrates with Active Directory for single-sign-on and with
SharePoint for document archival and retrieval.
Apart from increasing the productivity of customer service representatives,
the system makes sure the usage of the latest templates. Audit trails,
history logs, and dashboards provide excellent management oversight.